Health IT in Georgia: Lessons Learned from Providers, Clinicians, and CIOs

Providers, Clinicians, and CIOs Personas: detailed portraits of fictional characters representing the real viewpoints expressed by participants Executive Summary In April of 2012, the Georgia Department of Community Health (DCH) partnered with researchers from Georgia Tech’s Institute for People and Technology to conduct research and gather community input on the goals, motivations, and concerns of Georgia healthcare professionals regarding health information technology (IT). The initiative informs a customer-centric approach to DCH and its partners’ programs in support of health IT, including electronic health records (EHRs), meaningful use, and health information exchange. Georgia Tech’s research consisted of three complimentary efforts: an online survey of Georgia physicians, interviews with healthcare professionals across a range of roles and organizations, and a literature review of peer-reviewed papers and industry articles.